Delivery Policy

eTHikel is a marketplace platform where Sellers sell their products to customers. 

When you order a product from, the product is delivered to you directly from the Seller’s warehouse. We never hold any stock.

As we never hold stock we cannot be responsible for delivery of products you have purchased from

If you place an order for multiple products from different Sellers, those items may arrive at different times because they are sent separately from each Seller. As soon as you have purchased a product from and payment has been received, it is the responsibility of the Seller to ensure delivery of the product is made.

The delivery options available to you for each product are listed on the product pages. You should always check the product pages for accurate delivery information.

Delivery Costs

eTHikel does not set the cost of delivery. That is done by each Seller (including international deliveries). Our Sellers decide which countries in the world they can deliver to and which courier service they wish to choose. Each Seller may have different delivery destinations.

Delivery Times

Each Seller will include details of delivery times on the product page and will let you know when they aim to dispatch your product(s) once you’ve placed the order.

Each Seller will aim to dispatch your product(s) as quickly as possible. 

Promotional Codes

If you use a promotional code when making payment, the reduction is usually applied to the price of the product and does not include the price of the delivery charge. 

Confirmation of your Delivery

As soon as the order has been sent, you will receive a delivery confirmation by email.  If the Seller has utilised tracking services, the email will contain a tracking number and details of when the Seller dispatched the product.

You can keep up-to-date with your delivery status by using the tracking number.

Orders will be delivered to you within the timeframe provided on the product page however every now and again because of circumstances that are beyond the control of the Seller for example virus pandemics, bad weather conditions or strikes there may be a delay in the product being delivered on time. Or a delay may simply be because the item is very popular, and the Seller is trying to deal with a lot of orders. The Sellers that we work with are often independent and strive towards doing the right thing by the environment and so we appreciate your patience where there may be a slight delay.

If you have any issues with an expected delivery you can contact the Seller from ‘Our Brands’ by clicking on the relevant Seller’s details and ‘Contact Seller’.  If you continue to have issues with a delivery that has not been resolved by the Seller then please do ‘Contact Us’ and we will do our very best to try and resolve the issue.

Address Details

You should always ensure your address and telephone number is correct when you place an order.  Sellers will not be liable for lost undelivered items if the address is incorrect.

You will be responsible for any redelivery if the product is returned to the Seller.

Returns Policy

This policy applies to items purchased from

At eTHikel we take a lot of care to ensure that when goods reach you, they are of high quality and that you are happy with your order.   

eTHikel is a multi-seller marketplace on which we offer products from different sellers.

If you are unhappy with your product, subject to our terms and conditions and the information provided on the product page you can return it by logging into ‘My Account’ via and clicking on ‘Orders’ and selecting ‘Request Refund’.  We are trying to save paper by going paperless which means that the Seller will not include a returns slip when your item is delivered.  You have 14 days to inform us of your desire to return an item. We will provide you with the Sellers returns address and then you have another 14 days to send back the item. This allows you a total of 28 days to return an item.

Due to health and safety reasons some items cannot be returned, our Sellers will make this clear on the respective product page. In all other cases, all items returned must be in their original condition (including but not limited to their original packaging, labels and any hygiene stickers).  If you wish to return a beauty product it must not be opened and must have all seals in place. If this is not the case the Seller will not accept the return.

Items that cannot be returned?

Whilst most items can be returned, some items are non-returnable such as items that are custom-made or made to order, perishable (including food and flowers) and items that by their nature cannot be returned and items that cannot be restored to the same physical state as they were supplied.

Returns Process

The returned item will be checked by the Seller in line with our Returns Policy. You will be notified of the Seller’s decision to approve or reject your request for a refund. If approved, we will confirm the details of your refund.

All approved refunds will be processed within 14 days from the date the returned item was received by the Seller. 

Who pays for the return?

Unless the Seller offers free returns you are responsible for the costs of the return postage and packaging. It is always advisable to ensure you have proof of postage and therefore we recommend recorded or signed-for delivery.

If the item is damaged, faulty, or doesn’t match the listing description the Seller is responsible for paying for costs of returning the item. You will need to notify us of this when requesting a refund.

We work with Sellers from the UK and Europe and we do not expect there to be any additional delivery costs or import taxes, if for any reason there are additional costs you have had to pay to receive an item those costs or taxes cannot be refunded upon the return of that item. However, please do let us know if you have incurred these costs.


It is at our Sellers discretion whether or not they exchange items. You can request this by following the same process as requesting a refund but instead you should select exchange from the drop down menu. If a Seller is unable to process an exchange you are still able to request a refund and reorder the item.

Faulty or Damaged items

You can follow the same process as requesting a refund and making it clear that the item is faulty or damaged.

If an item is damaged or lost during delivery eTHikel cannot be held liable.

If for any reason you are not completely satisfied please contact us from the ‘Contact Us’ section of our Site.