Pacari Chocolate UK

Individual Chocolate Covered Golden Berries in a 50 units bag

£9.00

Description

We’ve done something a bit different here and we’ve covered pieces of Golden Berry, or Physalis, in our signature dark chocolate. The result is a perfect mix of the tart citrus flavour of the berry and the sweetness of the chocolate in bite-sized chocolate drops you can enjoy throughout your day.

Each bag contains 50 units, of delicious organic dried golden berries (know as Physalis) covered in organic vegan delicious dark chocolate. Ideal for goody bags, Christmas stockings, birthday parties or for matching with an aromatic cup of tea or coffee.

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Additional Information

This product is nut free, soy free, gluten free, dairy free, palm oil free, vegan, kosher, organic, plant base and fair trade.

 

Seller Information

Brand:Pacari Chocolate UK

What’s in a name? Pacari means nature in Quechua, an Andean indigenous language, and that’s what we’re all about, making the most of nature’s ingredients and protecting and defending her. Pacari is a family-owned Ecuadorian company ...
Delivery & Returns

1. What if my order has not arrived?

If you are in the UK and delivery has not arrived within 5-10 working days of dispatching your order, please email [email protected] quoting the order reference number contained in the confirmation email we sent you. We will then investigate and respond to you accordingly. International orders can take longer to arrive from the UK, so please give enough time. Please also check with your neighbours and local Royal Mail delivery office, 99% of the time this is where non-delivered parcels are.

Due to COVID19 situation many deliveries are taking longer, unfortunately because this we are not in a position to guarantee your delivery will arrive with the time we were used during normal times.

 

2. What is the impact of Brexit for orders from outside the UK?

Brexit

The effects of Brexit are bringing uncertainties for all of us, but we are here to make it a little less confusing for you. With the UK no longer being part of the EU, you may face some changes when receiving your Pacari order in an EU country. As these changes are different in every country, we have compiled resources for 29 countries below so you can stay informed. We understand these circumstances are far from ideal, so we are working hard to keep you updated on all the newest developments and making your customer experience the best. If you have any further questions, please don’t hesitate to contact us at [email protected] and we’ll be more than happy to assist you.

 

Austria

Please refer to Brexit-specific information provided by the Österreichische Post

Belgium

Please refer to Brexit-specific information provided by the bpost

Canada

Please refer to information provided by Canada Post

Croatia

Please refer to Brexit-specific information provided by Hrvatska pošta

Czechia

Please refer to the Brexit-specific information provided by Česká pošta

Denmark

Please refer to the Brexit-specific information provided by PostNord DK

Estonia

Please refer to the Brexit-specific information provided by Omniva

Finland

Please refer to the Brexit-specific information provided by Posti FI

France

Please refer to Brexit-specific information provided by La Poste

Germany

For imports valued at more than €22, customers receiving deliveries from the UK may be obliged to pay customs,plus a 2% service fee. Please follow the link for further information provided by the Deutsche Post and DHL

Hungary

Please refer to Brexit-specific information provided by Magyar Posta

Iceland

Please refer to information provided by Pósturinn

Ireland

Please refer to Brexit-specific information provided by the An Post

Italy

Please refer to Brexit-specific information provided by Poste Italian 

Latvia

Please follow the Brexit-specific information provided by Latvijas Pasts

 Lithuania

Please follow the Brexit-specific information provided by Lietuvos Paštas

Liechtenstein

Please refer to Brexit-specific information provided by the Liechtensteinische Post

Luxembourg

Please refer to Brexit-specific information provided by Post Luxembourg

Netherlands

Please refer to Brexit-specific information provided by PostNL

Norway

Please refer to the Brexit-specific information provided by PostNord norge

Poland

Please refer to the Brexit-specific information provided by Poczta Polska

Portugal

Please refer to Brexit-specific information provided by CTT

Slovakia

Please refer to Brexit-specific information provided by Slovenská Pošta

Slovenia

Please follow the link for more information provided by Pošta Slovenije

Spain

Please refer to Brexit-specific information provided by DHL and UPS

Sweden

Please refer to the Brexit-specific information provided by PostNord Sverige

Switzerland

Please refer to Brexit-specific information provided by Die Post

United Kingdom

Deliveries within the United Kingdom remain unchanged. We provide free shipping for any order over £42.

United States

Please refer to the Brexit-specific information provided by UPS USA

We will updating this page with new information as soon as we learn more, or as soon as we can find other solutions for you to help you in getting our chocolates with then least possible disruptions. We thank you for your comprehension, preference and support.

 

3. Do I have to pay a customs charge?

There is no customs charge for UK customers but now due to Brexit customers in European countries in the EU or EFTA countries may fid them self being charge taxes (VAT and / or Import Duties). If you live out with these areas you may be liable to pay customs and import charges. Customs charges vary from country and country and we find that some of our deliveries get to our customers without a customs charge being incurred and others don’t. Our advice is to check with your local customs office for more information. Please be aware that some customs offices may open and inspect your parcel.

If you are in the EU or EFTA areas please read more on our Brexit section.

 

4. What do I do if my order arrives damaged?

We endeavour to make sure that all our lovely products are packaged suitably so that they reach you in perfect condition. Please contact us straight away via [email protected] and quote your order reference number that is on the top of the order invoice sheet. If the products are damaged please take a photo of it as we may need it for evidence when liaising with our courier company.

 

5. What if there is a problem with my product?

Perishable goods such as chocolate cannot be returned  and are not eligible for refunds. We only replace item(s) if they are defective or damaged and will exchange for the same item(s) only.  Pacari Chocolates are all produced and packaged in Ecuador and not in the UK. Quality control is of highest importance from the beginning to the end of their organic processes. If you believe an item is defective or damaged and in order for us to forward any concerns to Ecuador, please follow the steps below:

For items purchased directly from our website – please contact us by email at [email protected] with your order number, details of the product, LOT number and best before date. We retain the right to request a photo of the damaged product and also the return of any faulty products by recorded delivery.

For items purchased through another store or website – please contact them directly and follow their refund and returns policies. You can copy us into any emails and we will liaise directly with them if needs be.

If you have received the product as a gift –  please contact us by email at [email protected] with details of the product, LOT number and best before date. If you do not have proof of purchase, we will ask you to provide a photo of the damaged product or return the original outer packaging to us. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are unable to supply proof of purchase, nor proof of ever having received the product, by supplying us with the information outlined above, then no exchange will be given.

 

6. What do I do if the products are incorrect or there is any other problem?

Please contact us straight away via email [email protected] and quote your order reference number that is on the top of the order invoice sheet.

 

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