Organic Chocolate Bar with Lemongrass

Brand:Pacari Chocolate UK

What’s in a name? Pacari means nature in Quechua, an Andean indigenous language, and that’s what we’re all about, making the most of nature’s ingredients and protecting and defending her. Pacari is a family-owned Ecuadorian company ...

1. What if my order has not arrived?

If you are in the UK and delivery has not arrived within 5-10 working days of dispatching your order, please contact us via our eShop page on eTHikel or via eTHikel’s ‘contact us’ page quoting the order reference number contained in the confirmation email we sent you. We will then investigate and respond to you accordingly.  Please also check with your neighbours and local Royal Mail delivery office, 99% of the time this is where non-delivered parcels are.

Due to COVID19 situation many deliveries are taking longer, unfortunately because this we are not in a position to guarantee your delivery will arrive with the time we were used during normal times.

We provide free shipping for any order over £50

 

4. What do I do if my order arrives damaged?

We endeavour to make sure that all our lovely products are packaged suitably so that they reach you in perfect condition. Please contact us straight away and quote your order reference number that is on the top of the order invoice sheet. If the products are damaged please take a photo of it as we may need it for evidence when liaising with our courier company.

 

5. What if there is a problem with my product?

Perishable goods such as chocolate cannot be returned  and are not eligible for refunds. We only replace item(s) if they are defective or damaged and will exchange for the same item(s) only.  Pacari Chocolates are all produced and packaged in Ecuador and not in the UK. Quality control is of highest importance from the beginning to the end of their organic processes. If you believe an item is defective or damaged and in order for us to forward any concerns to Ecuador, please follow the steps below:

If you are unable to supply proof of purchase, nor proof of ever having received the product, by supplying us with the information outlined above, then no exchange will be given.

 

6. What do I do if the products are incorrect or there is any other problem?

Please contact us straight away and quote your order number.